Handling an overloaded site

Posted on March 1st 2011 by Joel Deutscher

Yesterday, Bankwest Online Banking (BOB) was having some serious performance issues. The site was painfully slow to use. After a few hours, I tried logging in again and was presented with the following message before I was allowed to logon.

Just before you log on...

I think this kind of information really helps set expectations for the customers, and I liked the tone of this message as opposed to some others.

Bankwest is lucky that it doesn’t have the media pull of its big brother, or cousins. For the rest of us, it’s a shame that it didn’t get more attention, we then might have seen a reason pushed out in the press release.

Fortunately for me, after braving the “Proceed to Logon” button, the site was back to full speed.

About the Author

Joel Deutscher is an experienced performance test consultant, passionate about continuous improvement. Joel works with Planit's Technical Testing Services as a Principal Consultant in Sydney, Australia. You can read more about Joel on LinkedIn.

Comments are closed.